My actual day started yesterday. Got called by my colleague P to work on an existing problem. Jumped onto a conference bridge at around 10:00 pm. I am all confused, since I have no clue as to where I am going to start with. I have couple of people on the bridge and they expect me to drive the bridge. I fumble a bit. I don't like scenarios where I have no clue as to whats going on. I send some IMs to my other colleague and she provides me with some update. This seems like a vendor issue. I need to escalate this to the vendor. I was told that the vendor was supposed to be present on the bridge. All hell breaks loose, since I cannot locate them. Everyone is IMing me and shooting questions at me.
I wake up higher management and they all look confused too. Finally get an answer from the vendor. It seems the management had agreed that the vendor won't be providing support during this activity. So I am all screwed here. Finally things start trickling. I am able to grasp the situation and take on the game. Its 9:00 am now. The problem is still unresolved. My colleague has joined the bridge. I will drop off.
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